White-Label Support
Your Brand. Our Support Team Behind It.
Your customers get fast, knowledgeable responses to every support ticket. They see your name, your brand, your reputation for great service. Because your site runs on our infrastructure, we don’t just advise, we resolve.
- 100% white-label under your brand
- Under 4-hour response time
- Full-stack server access to fix issues
- 30-day money-back guarantee
The problem
Support Tickets Should Not Be Your Bottleneck
Providing excellent support is hard when you're trying to grow your business. We take the technical burden off your shoulders.
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Tickets Pile Up
Your team is stretched thin balancing client work with support requests that sit for days.
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Hiring Is Expensive
A dedicated US-based support person costs $3,000 to $5,000 per month plus benefits.
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WordPress Is Specialized
Generic helpdesks can't troubleshoot plugin conflicts, theme issues, or server-level errors.
The process
How White-Label Support Works
We seamlessly integrate into your existing workflow, becoming an invisible extension of your team.
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We Already Have Access
API integration for Awesome Support, Zendesk, and Freshdesk with full server-level access.
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We Learn Your Voice
We build a knowledge base from your docs and match your brand's unique tone of voice.
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We Resolve, Not Just Respond
Full server access means we actually fix problems instead of bouncing tickets around.
Who it's for
Built for WebOps Hosting Customers
Our white-label helpdesk is designed specifically for high-growth digital businesses hosted on our platform.
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Agencies and Resellers
Focus on winning new clients while we handle day-to-day support under your brand.
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LMS and Membership Platforms
Expert support for LearnDash, BuddyBoss, MemberPress, and WooCommerce Memberships.
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Organizations Without IT Staff
An instant, invisible support department so your non-technical team can focus on their jobs.
Support Backed by Deep WordPress Expertise
Average response time across all support tiers.
Years of hands-on WordPress experience.
We see most issues before you do.
Simple, Predictable Pricing
Choose the tier that matches your monthly ticket volume. No hidden fees.
Relay
What’s Included
- 25 tickets/mo
- White-label responses
- <4hr response time
- Custom Knowledge Base
- Helpdesk API integration
- Escalation path
- Monthly report
Dispatch
What’s Included
- 75 tickets/mo
- <2hr response time
- Canned responses setup
- Ticket trend analysis
- Weekly reports
- KB maintenance
- Everything in Relay included
Operations
What’s Included
- 200 tickets/mo
- <1hr response time
- Dedicated support lead
- Custom SLA definitions
- Multi-platform support
- Real-time dashboard
- Everything in Dispatch included
Need more than 200 tickets per month? Contact us for custom pricing.
Common questions
Frequently asked questions
Will my customers know they are talking to WebOps Hosting?
No. Our support is 100% white-labeled. We respond using your brand name, follow your tone of voice, and operate through your chosen helpdesk software. To your customers, we are just your highly skilled support team.
What helpdesk platforms do you support?
We integrate via API with Awesome Support (WordPress plugin), Zendesk, Freshdesk, and HelpScout. If you use a different system, contact us to see if we can accommodate it.
What happens with "beyond scope" tickets?
If a customer requests custom development, major design changes, or something outside the standard support purview, we follow your escalation rules. Typically, we will reply to the customer explaining that the request requires a quote from your team, and then escalate the ticket to your internal project manager.
What happens if we go over our monthly ticket limit?
We won't suddenly stop supporting your customers. If you exceed your limit in a given month, we will bill you a standard overage rate per ticket. If you consistently exceed your limit, we'll recommend upgrading to the next tier for better cost efficiency.
How long does onboarding take?
Typically 1 to 2 weeks. This gives us time to ingest your documentation, learn your brand voice, test our API connections to your helpdesk, and do a soft launch where your team reviews our drafted responses before they are sent.
Do our sites have to be hosted with WebOps?
Yes. Our Helpdesk as a Service is an exclusive add-on for WebOps Hosting customers. The reason we can provide such fast, effective resolutions is because our support team has direct, root-level access to the infrastructure powering your sites.
Tired of losing customers to slow support responses?
A short call, a few questions, and you'll know whether white-label support can free your team up. No pressure, just an honest conversation. Plans from $125/mo · 30-day money back · Cancel anytime